Refund and Returns Policy
Hygiene Extract stands behind every product we supply. Should anything not meet your expectations, please contact us within 14 days of delivery and we will work to resolve the matter fairly and promptly.
Important: Non-Returnable Items
The following items may NOT be returned once opened or used:
- All consumable PPE products (gloves, masks, respirators, disposable coveralls, safety glasses, goggles, ear plugs, and similar single-use or hygiene-sensitive items)
- Chemicals and hygiene consumables
- Any product that has been worn, used, or removed from its sealed packaging
This policy exists for health, safety, and hygiene reasons in line with industry standards and the Consumer Protection Act.
Eligible Returns
Products eligible for return must meet ALL of the following conditions:
- Returned within 14 days of delivery
- Unused, unworn, and in original packaging with all tags attached
- Not a consumable, chemical, or hygiene product as listed above
- Accompanied by proof of purchase
We handle eligible returns in one of three ways:
1. Our Error (incorrect item, wrong size dispatched, or damage in transit)
Entirely our responsibility — zero cost to you. Contact us with clear photos of the issue via WhatsApp or email. Once confirmed, we will arrange collection and either dispatch the correct item or process a full refund — whichever you prefer.
2. Change of Mind
Return the item for a refund less a R150 handling and return logistics fee. The item must be unused and in original packaging. Once received and inspected:
- If in resellable condition: refund issued within 3–5 business days.
- If used, damaged, or packaging removed: return declined and no refund issued.
3. Size or Variant Exchange
Contact us to arrange an exchange. A handling fee may apply. Subject to stock availability.
Defective or Faulty Items
Any manufacturing fault that appears within 6 months of delivery is covered under the Consumer Protection Act. Contact us with photos and we will arrange a free return and offer repair, replacement, or full refund.
How to Proceed
Contact us via email or WhatsApp with:
- Your order number
- Reason for return or exchange
- Clear photos where applicable (damage or fault claims)
We will respond within 24 hours with next steps.
Contact Us
Email: hygieneextract@yahoo.com
WhatsApp: 084 740 8813